SHIPPING INFORMATION

At OXBO Studio, we are committed to delivering your order safely, efficiently, and with complete transparency. The following information outlines our shipping process, estimated delivery times, and important shipping policies.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note:

Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Domestic Shipping (United States)

We offer shipping throughout the United States.

Estimated delivery times:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days (where available)

Delivery times are estimates and may vary depending on your location and the shipping carrier.

International Shipping

OXBO Studio ships to many international destinations.

Estimated delivery time:

7–21 business days, depending on the destination country and local customs processing.

International customers are responsible for any applicable:

Customs duties
Import taxes
VAT or other government fees

These charges are determined by your local customs authority and are not included in the purchase price or shipping cost.

Shipping Rates

Shipping charges are calculated automatically during checkout based on:

Shipping destination
Package weight
Selected shipping method

From time to time, free shipping promotions may be available on qualifying orders.

Order Tracking

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number.

Tracking information allows you to monitor your shipment until delivery.

Please allow up to 24–48 hours for tracking information to become active after shipment.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

For damaged shipments, please include:

Your order number
Photos of the damaged package and item(s)
A brief description of the issue

Email: support@oxbostudioshop.com

While we will gladly assist in resolving shipping issues, delivery services are provided by third-party carriers, and resolution may require cooperation with the shipping provider.

Shipping Address

Please verify that your shipping address is complete and accurate before placing your order.

OXBO Studio is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions due to local regulations or carrier limitations.

If an item cannot be shipped to your location, we’ll notify you promptly and provide available options.

Multiple Orders

Orders placed separately are processed individually and generally cannot be combined after payment has been completed.

If you would like all items shipped together, please place them in a single order before checkout.

Need Assistance?

If you have any questions about shipping, delivery estimates, or order tracking, our Customer Support team is here to help.

OXBO Studio

Website: https://oxbostudioshop.com/