REFUND & RETURNS POLICY

At OXBO Studio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review the following policy regarding returns, exchanges, refunds, and cancellations.

Return Eligibility

Most items may be returned within 30 days of the delivery date, provided they meet the following conditions:

Unworn and unused
In their original condition
Returned with all original packaging and tags
Free from damage caused after delivery

Items that show signs of wear, alteration, or misuse may not qualify for a refund or exchange.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

Gift cards
Personalized or custom-made jewelry
Final sale or clearance items

Please review product descriptions carefully before placing your order.

How to Request a Return

To begin a return, please contact our customer support team before sending your item back.

Please include:

Your order number
The item(s) you wish to return
The reason for your return

Email: support@oxbostudioshop.com

Once your request has been reviewed, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA).

Return Shipping

Customers are responsible for return shipping costs unless:

The item received is incorrect
The item is damaged
The item has a manufacturing defect

We recommend using a trackable shipping service, as OXBO Studio cannot be responsible for returns that are lost or damaged during transit.

Refunds

After your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved:

Refunds will be issued to the original payment method
Processing typically takes 7–10 business days
Your bank or payment provider may require additional time before the funds appear in your account

Shipping charges (if applicable) are generally non-refundable, except where required by law or when the return results from our error.

Exchanges

If you would like to exchange an item for another size, style, or color, please contact us before returning your order.

Exchanges are subject to product availability.

If your requested item is unavailable, we may issue a refund or provide alternative options.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photographs of the item and packaging (if applicable)

If the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

International Returns

For international orders, customers are responsible for return shipping costs unless the item is defective or shipped incorrectly.

Please note that customs duties, import taxes, and other governmental fees are generally non-refundable.

Order Cancellations

Orders may be canceled before shipment by contacting our customer support team as soon as possible.

Once an order has been shipped, it can no longer be canceled but may qualify for return under this policy after delivery.

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact us.

OXBO Studio

Website: https://oxbostudioshop.com/